With contemporary accommodations, guest centric features and amenities, and unique activations, there is much for guests to experience during a stay at Four Seasons Hotel Silicon Valley. But the most important element of the guest experience unfolds behind the scenes. “It’s in the ‘heart of the house’, where the employee experience unfolds,” says Georges Safi, who as Hotel Manager, spends busy days overseeing the guest experience standards, training, and motivation of the team.
“When we can empower employees to make their own decisions, they feel valued, guests feel better, and managers feel good too. This is how I like to enable Four Seasons guest centric experiences.”
Safi’s responsibilities encompass oversight of hotel engineering and maintenance, restaurant operations, event facilities, the Spa, and the Fitness Centre, among other areas of the property.
His management style, says Safi, is based on dedication. “I want our team and the Hotel to excel, so my focus is always on the team’s development,” he says, noting that he owes all the promotions with Four Seasons Hotels & Resorts to the teams he has overseen. “When they grow, I grow.”
Born in Lebanon to a family of professionals, Safi was encouraged by his parents to pursue a career in medicine, but he instead contemplated dentistry until a school job fair opened his eyes to the hotel industry. “There was a woman at the fair who worked for a big hotel group”, reminisces Safi, “she had a sparkle in her eyes and a real passion for what she did,” he recalls. “She invited me to train for a month, and I enjoyed the hotel vibe so much that I chose to pursue hospitality instead.”
He then enrolled in a hotel school in France, followed by a short work stint in the United States to learn English, thereafter, moving back to France to earn an MBA. Co-incidentally he arrived in France around the time Four Seasons opened its first property in Paris, the George V. He eventually became its Executive Steward.
A few years later, Safi departed Four Seasons to expand his food-and-beverage knowledge at properties in Paris and Geneva. He returned to the company in 2014 resuming with Bahrain Bay in 2014 and joined the opening team in Kuwait City as Hotel Manager two years later. During his tenure he learned the rooms side of the business. “I’d worked within food and beverage departments for a long time, but I always knew I needed to be familiar with the whole operation.”
After a fulfilling stint in the Middle East, he moved to Canada, to join the team at Four Seasons Hotel Montreal, as Hotel Manager. “Montreal reminded me of Europe, albeit with a North American edge. “The dining scene was spectacular, and I challenged our Head Sommeliers to discover and bring in the best local and Canadian wines to enhance our wine list.”
“Heading to North America, specifically the Bay Area, California to the heart of Silicon Valley is fantastic. Being in the center of tech universe is exciting and I look forward to serving our guests at Four Season Hotel Silicon Valley in the most innovative ways that most suit their style”, said Safi.
The article Georges Safi appointed Hotel Manager at Four Seasons Hotel Silicon Valley first appeared in TravelDailyNews International.
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Author: Theodore Koumelis